Sales Policy – Winelunie

Effective Date: 16/08/2025

At Winelunie, we are committed to providing a seamless, transparent, and satisfying shopping experience. This Sales Policy outlines the terms and conditions that govern all purchases made through our website: https://winelunie.com.

1. Product Availability

  • All products listed on our website are subject to availability.

  • We strive to keep stock levels accurate; however, in rare cases, an item may become unavailable after your order is placed.

  • If this occurs, we will notify you promptly and offer an alternative product or a full refund.

2. Pricing

  • All prices are displayed in GBP (£) and include UK VAT where applicable.

  • Prices may change without prior notice; however, confirmed orders will not be affected.

  • Promotional prices and discounts are valid only during the specified campaign period.

3. Order Acceptance

When you place an order, you will receive a confirmation email. Order acceptance occurs only when:

  • Payment is successfully processed

  • The item is verified as in stock

  • The order passes our internal fraud and security checks

⚠️ We reserve the right to cancel or refuse any order due to stock issues, pricing errors, or suspected fraud.

4. Product Descriptions & Images

  • We aim for accuracy in all product descriptions, dimensions, and images.

  • Slight variations in color, texture, or size may occur due to screen settings or material differences.

  • Please review product details carefully before purchasing.

5. Cancellations

  • You may request an order cancellation within 12 hours of purchase by contacting ✉ contact@winelunie.com.

  • After this period, orders may already be processed or dispatched and cannot be canceled.

6. Ownership & Risk

  • Ownership of items passes to the customer upon successful delivery.

  • The risk of loss or damage also transfers at that time.

  • Please inspect items upon delivery and report any issues within 48 hours.

7. Contact Information

For questions related to your order or this policy, please contact:

📍 Address: 75 Lammas Street, Great Billing, United Kingdom
📞 Phone: 078 2973 7596
✉ Email: contact@winelunie.com
🌐 Website: https://winelunie.com