Shipping & Delivery Policy

Effective Date: 13/07/2025

At Winelunie, we are committed to delivering your furniture and home décor safely, quickly, and reliably. This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders placed through https://winelunie.com.

1. Shipping Destinations

We currently ship to:

  • United Kingdom (Mainland & Northern Ireland)

  • Selected international countries (displayed at checkout)

If your country is not listed, please contact us directly at contact@winelunie.com for custom delivery options.

2. Shipping Times & Rates

UK Standard Delivery

  • Delivery Time: 3–7 business days

  • Cost: Free for orders over £100 / Flat £5.95 otherwise

UK Express Delivery

  • Delivery Time: 1–3 business days

  • Cost: £9.95
    (Available for select items; see product page)

International Shipping

  • Delivery Time: 7–14 business days (depending on destination)

  • Cost: Calculated at checkout based on weight & location

3. Processing Times

Orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next working day.
Custom or oversized furniture may require extra processing time (notified at checkout or via email).

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with:

  • Tracking number

  • Courier details

  • Estimated delivery timeframe

If you do not receive tracking info within 3 business days, please email contact@winelunie.com.

5. Delivery Conditions

  • Please ensure that your shipping address is correct and accessible.

  • For larger furniture deliveries, the courier may contact you in advance to arrange a delivery window.

  • Failed delivery attempts due to incorrect addresses or absent recipients may incur re-delivery charges.

6. Damages or Delivery Issues

If your package arrives damaged or incomplete:

  • Notify us within 48 hours of delivery with clear photos of the issue.

  • We will coordinate a replacement, repair, or refund based on the case.

7. Customs & Duties (International Orders)

International buyers are responsible for any import duties, customs fees, or taxes imposed by their country.
Winelunie is not liable for delays caused by customs clearance.

8. Contact Us

If you have questions about shipping or need delivery assistance, reach out to:

📧 Email: contact@winelunie.com
📞 Phone: 078 2973 7596
📍 Address: 75 Lammas Street, Great Billing, United Kingdom