Payment Policy – Winelunie

Effective Date: 16/08/2025

At Winelunie, we aim to make your shopping experience seamless, secure, and flexible. This Payment Policy explains the payment methods available, how transactions are processed, and the measures we take to protect your financial information when you shop at https://winelunie.com.

1. Accepted Payment Methods

We currently accept the following secure payment options:

  • Credit & Debit Cards: Visa, MasterCard, American Express

  • PayPal

  • Apple Pay & Google Pay (on supported browsers/devices)

  • Klarna (Pay Later / Pay in 3) – available to UK customers only

💳 All transactions are processed in GBP (£). Please note: international customers may be subject to currency conversion fees, depending on your card issuer or bank.

2. Secure Payment Processing

Your security is our priority. All payments are processed through trusted, third-party gateways such as Stripe, PayPal, and Klarna, ensuring your data remains private and protected.

We safeguard your financial information using:

  • SSL (Secure Socket Layer) encryption

  • PCI-DSS compliant systems

  • No storage of full card data on our servers

3. Order Confirmation

Once your payment is successfully completed:

  • You will receive a confirmation email

  • A payment receipt and invoice will be attached or accessible via a secure link

📩 If you do not receive an order confirmation within 1 hour, please contact us immediately.

4. Payment Issues

If your payment is declined or interrupted, we recommend:

  1. Double-checking your card or payment details

  2. Trying an alternative payment method

  3. Contacting your bank to verify the issue

  4. Reaching out to our support team at ✉ contact@winelunie.com

⚠️ Winelunie reserves the right to cancel or withhold any order if fraudulent activity or failed payment is suspected.

5. Taxes & VAT

  • All listed prices include UK VAT where applicable.

  • International customers are responsible for any import duties, taxes, or customs charges imposed by local authorities.

6. Contact Us

For any questions regarding payments or billing, please reach out:

📍 Address: 75 Lammas Street, Great Billing, United Kingdom
📞 Phone: 078 2973 7596
✉ Email: contact@winelunie.com
🌐 Website: https://winelunie.com