Refund and Returns Policy – Winelunie

Effective Date: 16/08/2025

At Winelunie, your satisfaction is our priority. We want you to love your purchase, but if something isn’t right, we’re here to help. This Refund and Returns Policy explains how we handle returns, refunds, and exchanges when you shop at https://winelunie.com.

1. Eligibility for Returns

You may request a return if:

  • The item was purchased directly from https://winelunie.com

  • The request is made within 14 days of delivery

  • The item is unused, in original condition, and in original packaging

🚫 Non-returnable items include:

  • Custom-made or personalized items

  • Clearance or final-sale items

  • Gift cards

2. How to Initiate a Return

To request a return, please email us at ✉ contact@winelunie.com with:

  • Your order number

  • The reason for return

  • Clear photos (if the item is damaged or incorrect)

Our team will respond within 1–2 business days with return instructions.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or shipped incorrectly.

  • We recommend using a trackable shipping service and keeping proof of postage.

  • For large furniture items, we may help arrange a courier pickup (fees may apply).

4. Refunds

Once we receive and inspect the returned item, we will:

  • Approve or reject the return based on its condition

  • Process approved refunds to your original payment method within 5–10 business days

  • Notify you by email once the refund has been issued

⚠️ Shipping fees are non-refundable, unless the return is due to our error.

5. Exchanges

If you received a defective or incorrect product, we will offer a free replacement or store credit, depending on your preference.

6. Damaged or Faulty Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide your order number and clear photos of the item and packaging

  • We will resolve the issue quickly with a replacement or full refund

7. Contact Us

For all return or refund questions, please reach out:

📍 Address: 75 Lammas Street, Great Billing, United Kingdom
📞 Phone: 078 2973 7596
✉ Email: contact@winelunie.com
🌐 Website: https://winelunie.com